Questions people ask

Both, and the distinction matters less than it sounds. Digitalizen is my agency, and the work sits with me. I bring in a specialist when a project genuinely needs one, but nothing gets quietly handed to a junior you never met. What you are buying is not a department. It is one person who can follow a problem from the ad account down to the database without passing it to anyone.

Everything is documented and everything is in your name. The accounts, the domain, the server, the repository. If I were unreachable tomorrow, another developer could open the repository and keep going, because nothing clever is hidden in my head. That is the real test of a handover, and most agencies fail it on purpose.

Because with twenty people, the person who understood your problem in the first meeting is rarely the person who writes the code. The tracking gets built by someone who has never run an ad, and the ads get run by someone who cannot read the tracking. Here everything sits in one head, so nothing is lost in the handoff between departments that do not speak to each other.

Yes, and I have for years. The work is the same. The timezone conversation is the only real difference, and I have been doing that from Dhaka and Manila long enough to have stopped finding it interesting.

Then we do not throw it away. Most of what leaks in a business is measurement, not markup, and measurement can be fixed on a site somebody else built. I will tell you honestly if the existing site is the actual problem, and I will also tell you when it is not, which happens more often.

It is built so that the expensive answers are the ones it refuses to give. It does not negotiate, it does not invent a delivery date, and it does not argue with an angry customer. All three go to a human with the conversation history attached. An assistant that guesses is worse than no assistant at all, and that is a design decision, not a hope.

Because you can check every one of them in your own accounts, which stay in your name and never leave it. The events are visible in your Events Manager, the spend is visible in your ad account, and the site speed can be tested by anyone with a browser. Nothing I report comes from a dashboard only I can see.

Every price is published, in Bengali, on the agency site. There is no discovery call whose purpose is to work out how much you can afford. If your budget does not fit the work, I would rather say so in the first conversation than find out together in the third month.